A while back an emergency medicine doctor friend of mine asked what our company does.
I first asked him how many different hospitals his practice provides services for. Nine.
“Ok, is there one hospital that is the worst one to work with?”
“Definitely…” and he named it.
“Does everyone in your practice know it has problems?” “Absolutely.”
Author Archives: David Moss
In late 2021, Better.com CEO Vishal Garg laid off 900 employees over a single, three-minute Zoom call. Right before the holidays. He approached the situation as a math problem- how can I cut costs as quickly as possible? The backlash was instantaneous. High-level executives resigned in protest, the company’s reputation evaporated overnight, and Garg had to take a forced […]
The LIVE Framework Works “I don’t think that [the LIVE Framework] will work with our guys.” Leading Through Institutes’ in-person workshop participants, Jim and Chris (pseudonyms used), had doubts about the LIVE Framework. They ran a successful transportation company and felt their employees needed to be treated roughly to maintain order and keep operations running […]
What Leadership Actually IS David Moss, Co-Founder, Partner New rule: you can’t do that! The human default mode for leadership is whoever holds the power is the “leader” and what they do is considered “leadership”. I see it when kids self-organize a playground game and then usurp the authority to make the rules and dominate the game, […]




